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ONLINE: Leadership & People Management Skills (MAN902)


    As international companies move towards a flatter, team-based structure, supervisors and team leaders need to learn to combine fulltime operational responsibilities with leadership roles. This practical activity-based course is aimed at developing essential leadership skills, including team leadership.

    Course Structure: 10 modules of max. 2 hours each, delivered over 5 days
    The first session will run for 2½ hours to allow for introductions, subsequent sessions will be 2 hours long. Each day will consist of 2 sessions (1 morning/1 afternoon) with a break of 10 minutes during each of the sessions, time will be allowed for questions and discussions.

    Course Level: All Levels
    Duration: 5 days
    Instructor: Paul Keighley

    Designed for you, if you are...

    • A relatively new leader or supervisor
    • Preparing for a management position

    The focus is on essential ‘need to know’ leadership skills and will improve ability and confidence when dealing with new or difficult situations.

    How we build your confidence

    This course involves group activities, exercises, case studies and simulations designed to give you practice and build your confidence in managing yourself and your people.

    The benefits from attending

    By the end of the course you will feel confident in your understanding of:

    • Assessing your own levels of competence in business skills, personal effectiveness, and relationship management
    • Leadership through communicating effectively
    • Situation team leadership skills
    • SMART Planning
    • Motivation and delegation
    • Business meeting skills
    • International influencing skills
    • Problem solving
    • Conflict management


    Managing yourself and your time
    • Manage your time more effectively
    • Managing yourself
    • Reactive and proactive management
    • Four quadrants of time management

    Situational team leadership
    • Leadership styles - matching your leadership style to the person and the situation
    • Leadership case studies
    • Company culture and structures, policies and procedures, their impact on leadership style
    • Team formation and features of effective teams
    • Team leadership styles and stages of team development
    • Putting it into practice: Team leadership situations

    • ABC of planning
    • SMART planning

    • What is effective communication?
    • International communication barriers and how to overcome them
    • Keys to effective international communication
    • Guidelines for productive business meetings
    • Putting it into practice: Difficult meeting situations

    Productive business meetings
    • Before the meeting
    • Common meeting situations
    • During the meeting
    • Common meeting situations

    Motivating your team
    • What motivates people to work?
    • Putting it into practice: Motivating your team and engaging individuals

    Delegation: Learning to let go
    • How to delegate the workload effectively
    • How to develop people through delegation
    • Putting it into practice: Developing a delegation plan for your staff

    Coaching for Staff Development
    • Development coaching and coaching guidelines
    • Coaching situations and feedback
    • Coaching tips

    Problem solving and decision making
    • Problem solving
    • The Persuasive Funnel

    Conflict management
    • Conflict management styles
    • Resolving conflict



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