A five day program designed specifically for experienced or senior managers who are looking for a selection of tools, skills and competencies to help them achieve a shift in both their own and their team’s performance or leaders who are looking for a range of tools with which to develop their management team. An engaging course during which delegates will not only be provided with an extensive collection of management and leadership tools, models, templates and theories, but through having ample opportunity to discuss and test them, will also have the confidence to put them to effective use once back in the business environment.
Course Level: Skill Instructor: Tony Copeman
Designed for you, if you are...
The range and depth of topics is most suitable for intermediate and senior grade managers within industry, commerce and public service who are looking for effective solutions to developing themselves and their teams.
How we build your confidence
A blend of delivery styles ensures all your learning patterns are catered for: oral, visual & kinaesthetic. You will engage in applied theory, discussions, and practice of the subject matter with modules following a format of:
Clear introduction of a topic, model or template
Discussion of the topic to aid understanding
Bringing the topic to life by placing the topic within the individuals role(s)
Using the key elements of the topic and applying it to the individuals role(s) and unique challenges they face
Working in small work groups
Building your own key learning and take away log
Developing your own (and your team) development and success plan
Using self-review questionnaires and quizzes to establish your own style
The benefits from attending
By the end of the course you have developed your leadership and management skills and you will feel confident to:
Understand the essence of good leadership and management
Be able to apply exceptional leadership and management qualities to develop both yourself and your team
Build a personal development framework within which to grow both professionally and personally
Feel confident with communicating clearly and effectively whether in a 1:2:1, team or wider/public setting
Recognise that different people require a different style of leadership. Understand what is required and be able to confidently deliver that
Understand what motivation is really all about. To understand various motivation models and techniques and feel confident in applying them to get the best from you and your team
Set clear, yet challenging targets and objectives that serve to motivate yourself and your team
Understand why different motivation techniques work at different times with different people and then be able to select and effectively use the right one
Understand the team development process, how to recognise the warning signs and to keep progress on track
Understand and be able to apply a range of highly effective leadership and management tools to build and develop teams
Apply a variety of skills and tools to continually enhance your role and your team’s performance
Understand what happens to people when they are in a change environment and be able to build support strategies for you and them
Build and take ownership of your own development plan and career progression
Management Style & Adaptability
Perception really matters - how and why?
Evaluating management styles and establishing yours
Influencing performance using management styles
Motivation for individuals and teams
Using Maslow’s hierarchy of needs and Hertzberg’s theory - understand the models : understand the people
Behaviours and performance, understanding and using the link
SMARTER as a building block for performance
Adaptability, effectiveness & change within your people
Communications Skills Excellence
Are we sharing the right information with our people?
What is your communication and influence style?
The wide range of communication methods we use and selecting the ones that have the most impact
Communication with a multi-generational workforce: the issues and how to manage them
The communication pie chart
What does body language tell us?
Using our voice to greater effect
Effective and active listening skills
The problem with the written word
Effective approaches to enhanced non-verbal communication
Understanding and making the most of effective verbal communication
What is the communication and influence style of those around you - are you being an effective communicator?
Leadership and Managing Vision
Leaders are …?
Scoping the next generation of leaders
The world of tomorrow is already here
Building and sharing the vision
Spheres of influence
Evaluating models of leadership and establishing yours
Situational leadership as a tool to develop the team
Having regular performance based conversations is key to success - a plan is needed!
Understanding emotional leadership
Success through using SMARTER within Balanced Business Scorecard
Team Building & Briefing
Team development: there is a process. Understanding and applying Tuckman’s model
Overlaying changes in leadership style to team development
The 5 elements of a dysfunctional team - how to spot them, how to remove them
The impact of organisational structures on teams
Global best practice tools for profiling, selecting & developing a multi-disciplined team
Using the 4D’s for empowerment and development through effective delegation
Team development - opportunities and threats
Managing change within and across teams
Recognised project management approaches
Responsibilities of a project leader and a project manager
The 5 phases of linear project management
Tools to support effective project management: - Post-it pad brain storming - Mind-mapping - Work breakdown structures - Task & responsibility matrices - Stakeholder analysis and development - Schedule mapping - PESTLE - SWOT - FMEA
Project risk management and mitigation
Celebrating success and using lessons learnt
"The instructor made it very easy to understand, the info was accurate, methods and materials were brilliant." - Coordinator at Akakus