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Communication Skills for Success (SSK11)


    It is often said that up to 70% of communication is lost every time people engage and the aim of this short course is simple: to reduce that number and help people to develop their communication skills.
    Communication is not just about talking to one another, it is about so much more, and this course has been designed to help everyone understand and use a selection of communication tools for everyday life.
    • Do you want to be able to engage more with your fellow team members?
    • Do you wish you were a little more resilient and able to rebound easier after a setback?
    • Do you want to be able to increase your ability to speak in public and give better presentations?
    • Maybe you would like to be more confident at solving conflict situations?

    If the answer to any of these questions is 'yes', then this course is for you.

    Course Level: Foundation / Skill
    Duration: 3 days
    Instructor: Tony Copeman

    Designed for you, if you are...

    • Looking for a set of tools that can be used in everyday (business) life to improve your communication skills

    How we build your confidence

    Uniquely, through the interactive nature of this course your professional and personal confidence will both be increased leaving you feeling able to effectively communicate in all situations.
    Essentially this course comprises a blend of delivery styles to ensure that all delegate learning patterns are catered for: oral, visual & kinesthetic. You will engage in discussion and practice of the subject matter with modules following a format of: introduction of a topic, discussion of the topic to aid theoretical understanding and to place the topic within the organisation and your current need. To assist understanding examples and practice will be used.

    The benefits from attending

    By the end of the course you will feel confident in your understanding of:

    • Gaining personal confidence and self-belief, to get a message across, have it understood and actioned
    • Applying a variety of verbal and non-verbal communication skills
    • How to use communication as a way to positively impact on both how we feel about ourselves as well as how others feel about us
    • Setting objectives that your team understands and positively engages in
    • Developing competence and confidence to tackle challenging situations such as presentations, conflict, performance discussions, etc.
    • Emotional Intelligence (EQ): how to apply it to help build resilience and the ability to ‘bounce back’ from setbacks
    • How to increase your business and personal effectiveness by being able to motivate and influence those around you
    • How to consider and develop your own personal ‘brand’ to support your communication


    • The core of resilience
    • Emotional Intelligence (EQ)
    • Bonding and rapport
    • Understanding and using body language
    • Highly effective verbal and non-verbal communications
    • Clear objective setting
    • Motivation
    • Delegation
    • Influencing with impact
    • Conflict management
    • Presenting and presentation skills
    • The issues with the written word
    • The curse of email
    • Conquering the fear of the telephone



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