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Improving Your Written Communication Skills (SSK01)


    This course provides guidance on structuring a range of formal and informal written documents - notes, letters, reports and emails, together with significant opportunities for putting this guidance into practice with coaching from the tutor. You will also be helped to make your English grammatically correct.

    Course Level: Foundation
    Instructor: Tony Hendry

    Designed for you, if you are...

    • Someone who wants to improve the effectiveness of your written communications and therefore the image that people have of you and your professionalism

    This course will be particularly helpful for engineers and technical staff.

    How we build your confidence

    • Short inputs, interactive sessions, discussions and exercises both individual and in small groups
    • One-to-one feedback and coaching
    • A comprehensive manual with templates for a range of applications

    The benefits from attending

    By the end of the programme you will feel confident in your knowledge of how to:

    • Prepare a range of technical and non-technical reports
    • Write effective emails, notes and short business letters so that their meaning is clear and they are regarded as helpful and supportive by the reader


    • Writing effective emails and notes
      - Writing short forms of English
      - Using diagrams in notes
      - Avoiding SMS language
      - Avoiding ambiguity
    • Writing business letters
      - Laying out your letter
      - The correct use of greetings and closing
      - Use of headings and paragraphs
      - Analysing and correcting formal letters
      - Using correct phrases and expressions for complaints and apologies
    • Writing professional reports
      - Targeting the audience and analysing their needs
      - Focusing the report for maximum impact
      - Gathering data and selecting the relevant information for the audience
      - Structuring the writing to maintain readers’ attention
      - Selecting words and phrases that will aid and not confuse the readers
      - Editing the report layout for maximum readability
      - Developing report planning techniques
      - Getting ownership of and commitment to the report
    • Using appropriate English language
      - Formal writing including using the passive tense
      - Using technical language appropriately
      - Expressing numbers in charts and graphs in a written context
      - Expanding given information
      - Refining the ability to write an effective summary
      - Correcting common grammatical and spelling errors




    HOT Engineering GmbH

    Parkstrasse 6
    8700 Leoben, Austria

    HOT Engineering Vienna Office

    Herrengasse 1-3, Floor 2
    1010 Vienna, Austria
    Tel.: +43 3842 43053-0
    Fax: +43 3842 43053-1
    E-Mail: hot@hoteng.com

    HOT Reservoir Solutions GmbH HOT Microfluidics GmbH

    Am Stollen 19
    38640 Goslar, Germany

    Tel.: +49 151 42440 739
    Fax: +43 3842 430 53-1
    E-Mail: hotrs@reservoirsolutions.com
    E-Mail: microfluidics@hoteng.com

    HOT Middle East

    138 Fatimah Bint Mubarak Street
    Al Yasat Tower, P.O. Box: 97
    Abu Dhabi, UAE

    Tel.: +971 2 672 0730
    Fax: +971 2 674 2422
    E-Mail: me@hoteng.com

    HOT Engineering Libyan Branch

    Essyahia City
    Tripoli, Libya

    Tel.: +218 21 483 7278
    Fax: +218 21 483 2283
    E-Mail: libya@hoteng.com

    HOT Engineering GmbH   Tel: +43 3842 43 0 53-0   Fax +43 3842 43 0 53-1   hot@hoteng.com